Business Phones and Security Cameras: Frequently Asked Questions

Cloud VoIP phone systems provide redundancy, service, features, cost savings, and investment protection that can’t be matched by Panasonic, NEC, Avaya, Toshiba, and other traditional digital telephone systems.

You also eliminate the risk of hardware failure and outdated programming. Cloud systems automatically update, store your voicemail and auto attendant greetings in redundant data centers, and integrate seamlessly with mobile apps.
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In most cases, AACOM can get you signed up with Intermedia UNITE, forward your main line, and get you back up and answering calls on your mobile app within an hour!

We can then overnight the phones and get your physical phones working the next day (or following day).

This gets your business phone system in NJ functioning again fast and prevents lost business.

See this case study for a real example: https://aacomnj.com/faq/

AACOM configures your phones so they securely register with the provider’s server. We work with your IT team to provision your network correctly, ensuring the system has the bandwidth and QoS it needs.

All your greetings, auto-attendants, and voicemail live inside redundant cloud data centers. When you make or receive calls, they travel securely through the internet, delivering faster call routing than many legacy PBX systems.

AACOM handles everything:

• Network equipment (or configuration of your existing hardware)

• Pre-training for your team

• Number porting from your old carrier

• Custom provisioning of your new cloud phone system

• On-site assistance during go-live

• Optional service agreements for long-term support

AACOM is your local advocate for business phone systems in New Jersey — and we stay with you every step of the way.

Traditional PBX systems rely on aging hardware and dedicated phone lines. A VoIP phone system in NJ uses your internet connection, allowing mobile apps, remote work support, easier expansion, lower maintenance costs, and better disaster recovery.

Yes — AACOM handles full number porting during your upgrade. Your customers won’t notice any changes, and your main line can stay active on mobile apps even before your new desk phones arrive.

AACOM partners with top-tier providers like Zultys and Intermedia. You get:

• Geo-redundant data centers
  
• 99.999% uptime
  
• Encrypted communications
  
• Mobile/desktop failover options

This often makes VoIP more reliable than aging PBX systems.

Most small-to-mid companies only need a stable broadband connection. AACOM evaluates your existing network to ensure high-quality call performance and can upgrade equipment if necessary.

Yes. Systems like Intermedia and Zultys integrate with major CRMs to enable screen pops, click-to-dial, and automatic call logging.

We can repair many Avaya, NEC, Panasonic, Toshiba, or Mitel systems — but parts are often discontinued. We offer repair, but most clients ultimately choose to upgrade due to cost and reliability.

Smaller systems can be installed in a day; larger systems may take a few days. Because cloud systems require minimal hardware, installation is significantly faster than traditional PBX deployments.

Yes — this is one of the biggest advantages. Employees can answer their business phone in NJ from any mobile device, desk phone, or computer using secure apps.

AACOM installs Ultra HD, IP-based, 4K, and cloud-managed security camera systems across New Jersey. We design systems that provide full coverage, remote access, and long-term reliability for video surveillance in NJ.

All modern systems offered by AACOM include secure remote access via smartphone, desktop, or tablet. You can view live video, recordings, motion events, and alerts from anywhere.

Yes — we service many older systems and can often repair or upgrade components while re-using your existing wiring. We also upgrade analog camera systems to high-resolution IP systems.

Yes — AACOM installs cloud-manageable access control systems that allow you to lock/unlock doors, manage credentials, view door history, and integrate with video surveillance.

Many cameras we install include Ultra Low Light or Infrared Night Vision modes, allowing high-quality video even in total darkness.

AACOM recommends professional installation because proper positioning, network configuration, and power requirements greatly influence video clarity and system reliability.

Some models can, but New Jersey law has strict two-party consent requirements for audio recording. AACOM designs systems with legal compliance in mind.

They capture significantly more detail — which helps identify license plates, faces, and events more accurately. Fewer cameras are often needed thanks to wider fields of view.

This system lets you manage entry permissions, schedules, and door activity from any internet-connected device. No on-site server is needed, reducing cost and maintenance.

Yes — when someone unlocks a door, the system can attach the associated video clip to the access event. This is ideal for compliance and incident investigations.

Yes. Cameras can notify you instantly when motion or specific events occur. This improves situational awareness and reduces false alarms.

AACOM installs systems that can instantly broadcast messages via phone, text, email, and loudspeakers during emergencies. These systems integrate with your existing network and security equipment.

Often yes — AACOM can create a hybrid solution using encoders or NVRs that support both technologies.

Yes — maintenance agreements ensure your cameras, recorders, access control, and software stay updated and functional year-round.